Shaping the future:
Change consulting for a financial service provider

Getting a 175-year-old organisation fit for the future Consulting case of a financial service provider in the context of Neuwaldegg’s change management consulting 

The case for action: the digital transformation and megatrends on the financial market

A successful German finan­cial insti­tu­tion with a long history sees its further deve­lo­p­ment prima­rily influenced by the digital trans­for­ma­tion and mega­trends on the finan­cial market. A diffe­rent way of working toge­ther is needed to meet the chal­lenges of the future.

Getting the organisation fit for the future

The aim of the project is to change the culture of the working rela­ti­onships within the entire orga­ni­sa­tion. Flat hier­ar­chies and short lines of commu­ni­ca­tion make it possible to make quick decis­ions, in parti­cular where the exper­tise lies. Mana­gers play a key role as the gene­ra­tors of change and the orga­ni­sa­tion moves forward by deve­lo­ping their leader­ship skills.

Approaching the goal of change step by step

The first phase of the project is charac­te­rised by inten­sive work with the board of direc­tors and the second manage­ment level. The deve­lo­p­ment objec­tive is for the willing­ness and under­stan­ding for change to be shared on these levels before the whole orga­ni­sa­tion is involved.
All the mana­gers deal with and address the change, provide their input on initia­tives and set personal goals during large group events. Projects are laun­ched to intro­duce the new concept to the orga­ni­sa­tion and in which the work is already being done in a way that will be important for the orga­ni­sa­tion in the future – across all hier­ar­chies with a high level of employee parti­ci­pa­tion and short decision-making paths.
Mana­gers can develop further and receive input on how to support and shape the change from their posi­tion through quali­fi­ca­tions. A project team is respon­sible for moni­to­ring the overall process, regu­larly reflec­ting on the process and inter­vening to bring the orga­ni­sa­tion closer to the goal of change.

Reflection and action!

This project gives a sense of how change can slowly but surely actually succeed through projects that make the future of coope­ra­tion really tangible and through constant reflec­tion on the visible old and desired new patterns.

Anna Jantscher

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